The Customer Solutions Manager CPFR will serve as the customer facing supply chain subject matter expert for key retailers supporting all routes to consumer, including DSD, e-commerce and Warehouse.
As part of the NAOU Technical, Innovation and Supply Chain team, this position will collaborate with CCO sales teams, key business operations and independent bottlers to develop and execute joint Customer and Coca-Cola initiatives that drive revenue, improve efficiencies, and meet customer expectations of the Coca-Cola Commitment.
Location: This role is remote, but the candidate needs to be located in Arkansas.
What You’ll Do for Us
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Analyze DC/store-level inventory and using customer’s proprietary data systems to forecast and meet customer In-Stock and OTIF (On-Time/In-Full) objectives.Gain alignment between customer and internal stakeholders on sales forecast and customer’s replenishment system settings
Analysis Requirements
Analyze and make adjustments to the Customer-level forecast on a 3-week to 17-week horizon to ensure forecast accurately represents expected sales. Expectation of 95-98% accuracy.
Identify current or future risks to maintaining high in-stocks/OSA and recommend or execute interventions to protect the shelf.
Detailed analysis of inventory and inventory pipeline, with clear indication of potential problems or opportunities.
For constrained supply or allocations, the CPFR leaders analyze and manage the best approach for use of available inventory – to include specific customer settings that determine orders.
Extensive OTIF analysis to identify biggest service opportunities.
Communicate progress on key customer scorecard measures to all internal and customer stakeholders, with root causes and recommend action plans for improvement (In-stock, In-full, On-time, etc.)
Build new capabilities to analyze customer replenishment data more effectively and efficiently.
Manage limited supply and allocation process with customer (buyer/replenishment and category manager) and internal stakeholders
Collaborate with Sales and with the Customer on event/promotion strategies and system execution approach. Maintain strong relationships with Buyer, Category management, replenishment and supply chain.
Update Customer forecasts and share detailed Customer POS and Order forecasts back with internal stakeholders.
Partner with Supply Chain and OTC to build and execute plans that improve overall service and supply chain efficiency.
Ensure/Validate correct customer and internal set-up for new items, discontinued items, and expanded distribution.
Support and develop tools that enable Coca-Cola bottlers to improve forecast accuracy and service levels with the Customer
Actively participate in Customer meetings, representing any in-stock or inventory risks or opportunities. Effectively influence the Customer to ensure the right level of inventory is available for shelf or promotions.
Qualifications and Requirements:
Bachelor’s degree or Degree/Program certification for Customer Collaborative Planning & Forecasting.
Three years of retail customer supply chain experience (examples include sales forecasting, supply planning, logistics & transportation, Customer Service)
Demonstrated bias toward leveraging latest technologies to modernize current replenishment practices
Skilled translation and presentation of data into concise, pragmatic and relevant replenishment recommendations
Well-developed communication and influencing skills with a proven history of building healthy relationships that drive results
What We Can Do For You:
Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.
Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.
Skills
Contracts; Pricing Strategies; Selling Process; Client Relationship Management; Persuasion; Microsoft Office; Communication; Sales Cycle; Key Accounts; Influence; Marketing; Negotiation; Project Management
Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.
